Guarantees
FAQs
Placing an order
What payment methods do you accept?
We accept Visa, MasterCard, Amex, Maestro, Shop Pay, Apple Pay, PayPal and Google Pay.
Can I place an order over the phone?
Yes. Please call us Monday-Friday, 9am-5pm on 01793 574505 and one of our customer support team will happily take your order.
Will I be able to return my order if it's not quite right?
Yes, we offer free UK returns on all orders. International orders can also be returned. You can read our returns policy in full before you purchase.
Amending my order
Can we change the delivery address on an existing order?
If your order has not been dispatched, yes you can. Please email us at store@allurebathfashions.co.uk or call us on 01793 574505 (Monday to Friday, 9am-5pm) as soon as you can after your order has been placed.
Please note that we can not be held responsible for orders not received due to anincorrect shipping addresses being provided by the customer at the time of purchase.
Can I cancel an existing order?
We can cancel and refund your order if it has not yet been dispatched. To cancel an order we recommend emailing us at store@allurebathfashions.co.uk as soon as possible or give us a call on 01793 574505 (Monday to Friday, 9am-5pm), quoting your order number.
If your order has already been dispatched, we will not be able to cancel your order. You will need to return the goods to receive a refund in line with our returns policy.
Where is my order?
Once your order has been dispatched, you will receive an email with a tracking number. Please check this tracking number for information on your parcel’s location. If you’re going to be out when the parcel is due for delivery, we would recommend redirecting to your preferred neighbour, or arrange a re-delivery via the Royal Mail website.
Please note that the tracking may not update on weekends or bank holidays.
Can I add an item(s) to an existing order?
If your order has not yet been dispatched, yes you can. Please email us immediately at store@allurebathfashions.co.uk with your request to add a product(s) or call us on 01793 574505 (Monday to Friday, 9am-5pm), quoting your order number. Once the products have been added to your order, you will receive an email asking you to pay the outstanding balance.
This will need to be paid before the order is dispatched. If your order has already been dispatched, you will need to raise a new order.
About our products
How do I care for my bath mats and towels?
All of our products have a care label attached, providing all of the necessary information to help best care for your products. All orders through our website will also include a leaflet with information about how to best care for your towels and cotton or microfibre mats.
You can read our blog post here which helps explain how to keep your towels softer for longer. You can also read our guide on how to clean bath mats here.
If for any reason you are unsure about the care instructions for your Allure Bath Fashions’ product, please contact us at store@allurebathfashions.co.uk and one of our customer support team will be happy to assist.
Where are your products manufactured?
We have a wide range of trusted suppliers across the world, including Turkey, Portugal, India and many more.
Are your products produced ethically?
All our factories meet the Ethical Trade Initiative (ETI) code of conduct. The majority of our range is also OEKO-TEX certified, ensuring that no harmful dyes of chemicals were used during production.
Do you offer sustainable products?
Yes, our Marlborough Collection is made from sustainably sourced and eco-friendly materials bamboo and cotton. To find out more about the benefits of bamboo towels, read our blog post here.
Do your bath mats come with a non-slip underlay?
All of our bath mats either have a non-slip backing, or you will be provided with a non-slip underlay free of charge. If you are unsure, please check specifications on the product page.
I have an Allure product but can’t find it on your website, can you help?
If you can’t find the product on our website, there is a possibility that it has been discontinued or it is out of stock.Please email us at store@allurebathfashions.co.uk for assistance. If possible, please attach an image of the product you are looking for to allow us to get back to you sooner.
If an item is showing out of stock, will it become available again?
Please contact store@allurebathfashions.co.uk to find out stock availability and when or if it is estimated to become available. We will be happy to notify you when the products do become available again.
We do not accept pre-orders for new or out of stock items.
About Allure Bath Fashions
Who runs Allure Bath Fashions?
We are an independent, family business managed and run by its owners, all of whom are passionate about Allure Bath Fashions and are at the forefront of day to day operations at our headquarters in Wiltshire.
Do you have any discount codes available?
We currently have a range of promotions available. Please see our discount codes page for more information.
Chunky, plush bobbles.
Transform your bathroom into a luxurious retreat with our premium shower mat, crafted with thick, plush bobbles for ultimate comfort.
Each chunky, super-soft bobble adds a luxurious layer underfoot, providing a gentle, soothing massage as you step out of the shower. Handwoven with precision, this shower mat combines cosy softness with a sophisticated look that enhances your bathroom décor.
With its raised deep pile, our bobble shower mat not only feels indulgent but also creates a visually inviting space. Perfect for guest bathrooms, it brings a warm, homely touch that lets family and friends feel pampered and at ease.
Functional and stylish.
Each marble-patterned shower mat is meticulously crafted with a stylish blend of marbled colors, designed to complement any bathroom interior with a sleek, modern flair.
This mat isn’t just about aesthetics—it’s built for durability, standing up to daily use while maintaining its plush softness, wash after wash.
This small yet heavyweight, patterned mat offers both long-lasting quality and easy care: simply machine wash on a gentle cycle and tumble dry to restore it to its original softness.
Co-ordinate your mats.
We take pride in creating luxurious, coordinated collections, which is why we’ve colour-matched our bobble bath mats and pedestal sets with our marble bath mats and pedestal mats, for extra floor coverage in the bathroom.
Refreshing and transforming your space is as simple as adding these super-soft mats, designed to bring both style and comfort.
This coordinated marl collection not only enhances your décor but also offers reliable functionality for your daily routine, with premium materials that ensure excellent absorbency and long-lasting quality.