We want you to buy with confidence.
That's why, if you are in the UK, you can return your item(s) free of charge, in the same condition as sent with all the original packaging intact, using Royal Mail Tracked Returns within 30 days of receipt and get a full refund for your goods.
To return your order please print & attach your Royal Mail free post label to the front of your parcel. You can create your label by clicking here.
Please follow these steps:
- Provide the details requested by Royal Mail.
- Ensure the parcel is packaged up securely.
- Take it to a Customer Service Point, Post Office, Parcel Postbox or arrange a Collection.
- We recommend retaining your Post Office receipt as proof of return.
- You can track your return online using the Royal Mail Track and Trace service.
If you do not have access to a printer, please show the Royal Mail team your email label or QR code and they will take care of the rest.
Returns are likely to take 2-3 working days to reach their final destination. Please allow 3-5 working days for the return to be processed and the refund to be initiated. You will receive an email notification as soon as your refund is processed. The refund will be sent to the original payment method.
- Item(s) must be returned in the same condition as sent with all the original packaging intact. If any returned item(s) has been tampered with, misused or damaged, it will be returned to the customer.
- Shipping costs are non-refundable unless the item has been received in error or is genuinely faulty.
- If you experience any issues with the Royal Mail returns service, please email our customer support team at firstname.lastname@example.org.
- Please make sure you understand and accept the Terms & Conditions before purchasing.
Returning from outside of the UK:
- If you wish to return your order from outside of the UK, unfortunately you will not be able to send goods back via the Royal Mail Tracked Returns portal.
- Please note that unless your goods have been received in error, you will liable for the cost of return.
- To arrange a return from outside of the UK, please email our customer support team at email@example.com.
Requesting an exchange:
- If you wish to return your item in exchange for another one of our products, please email our customer support team at firstname.lastname@example.org and they will advise on how to proceed within one working day.